Videos in "Customer Experience"
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Real Solutions to Amp Up Your Online Presence
Many of you are considering virtual events and increasing your online presence during these uncertain times. Hear from association executives as well... [more]
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We Want You Back: Tools to Regain Lapsed Members with Scott Oser
We Want You Back: Tools to Regain Lapsed Members It is your association's goal to provide meaningful experiences so that your members stay... [more]
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Using Data for Action, Not Just Insight
Data-driven decision making is not a new concept, but organizations often struggle to use their data to implement actual change. Change managers, in... [more]
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Survival Kit for Building Your Buyer’s Journey
Associations are natural content machines. Compared to their for-profit counterparts, associations are more equipped to produce educational,... [more]
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Making the Unreasonable Happen: The Art of Customer Service in a 24-Hour World
Making the Unreasonable Happen: The Art of Customer Service in a 24-Hour World Current trends and considerations affecting customer service and... [more]
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373+ Member Interviews Uncover the Secrets of Member Engagement – With Amanda Kaiser
373+ Member Interviews Uncover the Secrets of Member Engagement More and more associations are struggling with engagement. Our business model... [more]
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Modernizing the Member Experience
Kevin Ordonez, co-founder & managing director of .orgCommunity, shares key insights on the hot topic of membership engagement and experiences. In... [more]
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Get to Know Your Customer
If you want to attract and retain more people, energy, and goodness to your organization, you will need to deeply understand the customer base that... [more]
