Videos in "Customer Experience"
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Real Solutions to Amp Up Your Online Presence
Many of you are considering virtual events and increasing your online presence during these uncertain times. Hear from association executives as well as our vetted... more
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We Want You Back: Tools to Regain Lapsed Members with Scott Oser
We Want You Back: Tools to Regain Lapsed Members It is your association's goal to provide meaningful experiences so that your members stay engaged, but what happens... more
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Using Data for Action, Not Just Insight
Data-driven decision making is not a new concept, but organizations often struggle to use their data to implement actual change. Change managers, in any role, should... more
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Survival Kit for Building Your Buyer’s Journey
Associations are natural content machines. Compared to their for-profit counterparts, associations are more equipped to produce educational, industry-specific content as... more
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Making the Unreasonable Happen: The Art of Customer Service in a 24-Hour World
Making the Unreasonable Happen: The Art of Customer Service in a 24-Hour World Current trends and considerations affecting customer service and customer expectations... more
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373+ Member Interviews Uncover the Secrets of Member Engagement – With Amanda Kaiser
373+ Member Interviews Uncover the Secrets of Member Engagement More and more associations are struggling with engagement. Our business model requires that members... more
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Modernizing the Member Experience
Kevin Ordonez, co-founder & managing director of .orgCommunity, shares key insights on the hot topic of membership engagement and experiences. In a constantly... more
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Get to Know Your Customer
If you want to attract and retain more people, energy, and goodness to your organization, you will need to deeply understand the customer base that you serve. Often, an... more
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